10 Best Customer Service Courses & Training Programs Online In 2023
Discover the secrets to becoming a customer service superstar with our carefully curated top 10 list of online courses and training programs for 2023, featuring over 13 million enrolled students and nearly half a million ratings and reviews to guide your learning journey.
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Are you on the hunt for the top customer service courses and training programs available online? Look no further! We've delved deep into an extensive pool of 477 popular customer service courses from various providers. With over 13,559,821 enrolled students who contributed to a whopping 492,814 ratings and reviews, we've meticulously evaluated and handpicked the best of the best, just for you.
Our selection process involved considering factors such as ratings, reviews, enrollments, learners' opinions, valuable and engaging content, comprehensive curriculum, release date, and affordability. Plus, we've combined this with our own experiences and expertise to ensure a high-quality list of recommended courses. Keep reading to explore our top 10 list, and embark on your journey to becoming a customer service superstar!
Faced with a challenging or even aggressive customer, how can you maintain composure and effectively resolve the situation? The key is to master the strategies and techniques for handling abusive customers, enabling you to diffuse and refocus negative customer service interactions. This course, led by customer service expert and author of Rock Star Customer Service, David Brownlee, offers actionable advice gleaned from real-life examples to help you navigate these difficult encounters with confidence and professionalism in a variety of contexts.
Throughout the course, you'll develop a deeper understanding of how to manage potentially threatening circumstances, recognize when it's time to disengage from an interaction, and above all, remain poised and in control. By the end of the course, you'll have acquired the knowledge you need to devise a well-informed plan of action for tackling challenging customer service situations. As a result, you'll be better equipped to maintain a high level of customer service regardless of the obstacles you may encounter in your role.
User review:
This is a great course to learn how to de-escalate customers by having active listening skills, being empathic. Learned how to know when to abort the interaction with the three Color Code System: 1st Code Orange: This is when you have a customer that's using explicit language, yelling and has disdain towards your company or his situation. degrading or being abusive towards you. 2nd is Code Yellow: This is when your customer is using explicit language, yelling and degrading or being abusive towards you. 3rd is Code Red: This is when your customer is using explicit language, yelling, degrading, and threatening you, either mentally or physically. Know that you do not have to tolerate abusive customers. [1]... Read More
Lessette Lantigua
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This course is ideal for those who want to improve their communication skills and techniques in customer service, as well as learn effective strategies for handling abusive or difficult customers. Gain problem-solving and troubleshooting skills to provide better customer service, develop soft skills crucial for effective customer service, and practice empathy techniques to improve customer service interactions.
In today's competitive marketplace, exceptional customer service can be a significant differentiator for businesses and lead to increased customer loyalty and satisfaction. The course on Customer Service: Problem Solving and Troubleshooting aims to equip participants with the necessary skills and techniques to tackle pressing customer service challenges effectively. By mastering these processes, learners can ensure that both simple and complex customer concerns are addressed promptly while maintaining a strong rapport with their clientele.
The course covers essential aspects of problem-solving and troubleshooting methodologies, making it ideal for professionals across various industries. By delving into practical customer service applications, participants will gain insights into identifying systemic issues within their organizations and implementing suitable solutions. Moreover, the course emphasizes the importance of maintaining a positive attitude and managing stress in challenging customer service situations. This comprehensive approach to customer service problem-solving empowers learners to enhance their abilities and make a meaningful impact on their organization’s overall customer experience.
User review:
i have a great experience and i have gotten more knowledge on how to handle my customers and leave a good impression for future referrals from my Customers. There are key things Customer Service Rep has to bear in mind. He should be able to apologies at every given moment. It's okay to say sorry because saying I'm sorry is not always an admission of guilt or wrongdoing. You should be able to explain how you will handle any tedious situation that will come your way as a Customer Service Representative. You should be able to communicate effectively on how to follow up with your Customers if need be and ensure you followed up to a logical conclusion. [2]... Read More
Anyiam Samuel
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This course is ideal for improving communication skills and techniques in customer service, learning effective strategies for handling difficult customers, and for gaining valuable problem-solving and troubleshooting skills to provide better customer service.
One of the primary responsibilities of a customer service professional is to handle a wide range of customer interactions, including those which involve angry or frustrated customers. De-Escalating Conversations for Customer Service offers invaluable insights into effectively managing these intense situations. The course, led by skilled instructor Myra Golden, equips learners with the essential strategies and practical approaches required to consistently calm and meet the needs of irate customers.
Throughout the course, students explore the common causes of escalated situations, as well as a myriad of actionable steps to prevent further escalation. Crucial topics covered include reframing conversations, setting and managing customer expectations, dealing with requests for supervisors, and various other valuable skills. By mastering these techniques, customer service professionals can become proficient at defusing tensions and maintaining a level of professionalism and poise during challenging interactions.
User review:
If Your in business "any business" you will encounter hostile customers at one time or another. Either you keep the environment even keel or you run the risk of bad feelings. As the old exasperation goes " an ounce of kindness saves you from a ton of hurt feeling later on", or something like that. My business is people everyday I encounter new people that request my help and someday some are not a nice as others, but a smile and calm words can make the difference they need most. [3]... Read More
Terry Nadosy
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This course excels in teaching effective strategies and practical approaches to de-escalate intense customer interactions and handle frustrated or angry customers with professionalism and poise.
In this engaging and insightful course, customer service expert Jeff Toister shares his knowledge and experience to prepare learners for the unique challenges posed by phone-based customer service. The course delves into techniques for establishing rapport with callers, even when time is limited, and provides guidance on the importance of attentive listening and maintaining focus in a busy call environment. Recognizing and addressing caller needs effectively and efficiently is a crucial element of phone-based support, and this course equips participants with the tools to excel in this area.
Throughout the course, learners will also gain a deeper understanding of how to express empathy and handle difficult or upset customers. The importance of de-escalating tense situations and remaining composed during challenging interactions is emphasized, as well as strategies for personal well-being and stress management in a high-pressure role. By acquiring these critical skills, participants will be better prepared to deliver exceptional customer service over the phone and contribute to the overall success of their organization.
User review:
I would recommend this to others. At times we forget that smiling is the biggest step in delivering a positive warm greeting. Scripted greetings are fake. Customers like a person that is truly themselves. I have been in customer service answering calls most of my career life. Have a solid, happy, want to help voice and engage interest in what the customer is telling you. Ask questions pertaining to their inquiry, with Hilton it is easy because I am interested in why they are traveling to this part of the World. Hilton for the stay is a great slogan. Why stay anywhere else. [4]... Read More
Tracy Porter-Burdick
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This course is ideal for individuals seeking to improve their communication skills and techniques specifically in phone-based customer service, as well as handling difficult customers and maintaining composure during challenging interactions.
In today's fast-paced business world, customer service often relies heavily on written communication, particularly through email. This course aims to help you develop the skills needed to craft excellent customer service emails that effectively provide answers, build rapport, and prevent write-backs. The course is taught by writing instructor Leslie O'Flahavan, who brings her extensive knowledge and experience to share real-life examples of customer service emails, highlighting the importance of clear and sincere communication to make customers feel heard and understood.
As a participant in this course, you will learn to write to customers in a consistent and professional manner, without sounding robotic or impersonal. The techniques and best practices taught throughout the course are specifically designed for customer service agents working in a contact center environment, but they can also be applied to any setting where effective written communication is crucial for maintaining and improving customer relations. By mastering these skills, you will be well-equipped to address customer concerns and needs, while enhancing your overall customer service experience.
User review:
The only thing that I would possibly change is saying "I'm sorry." In a culture heavily inundated with apologetic language, it's important to come across as professional and sincere. I have found "I apologize for..." comes across with more sincerity and less condescending than "I'm sorry...". Other than that, this training was top-notch. I will be implementing this across my department, and I've suggested it be used in the initial training process to establish a healthy foundation for professional communication. [5]... Read More
Adelaida Aguirre
Best for:
This course is best suited for individuals looking to improve their email communication skills specifically for customer service, enabling them to provide answers, build rapport, and prevent write-backs effectively.
Efficient customer service is essential for businesses, but managing calls with upset customers can be challenging. This course offers valuable insights and techniques to help you communicate effectively and professionally with dissatisfied callers while maintaining control of the conversation. Led by experienced customer service trainer Myra Golden, the course covers key strategies to ensure callers feel heard and their issues are resolved as efficiently as possible. By understanding the reasons behind the difficulty of some customer calls, you will be better equipped to employ these strategies in real-life situations.
Throughout the course, you will learn essential call-control techniques, such as employing limited responses, using close-ended questions, asserting yourself out of unpleasant conversations, and practicing proactive call management. These strategies will not only help you handle difficult customer interactions but also enable you to serve all customers more effectively by minimizing time spent on lengthy or unproductive calls. With practical solutions offered by the course, you can transform stressful phone interactions into efficient and satisfactory communication, ultimately enhancing your organization's overall customer service experience.
User review:
I completed a Linked in course on my DEV time. I really enjoyed this course, it allowed me more insight on how to handle calls. For example, How flexing your tone while using Assertive interjection can help with call handling. I also like how the instructor stated, when customers feel they understand they talk less. Another take away I have is Don't dive right into fixing the problem, recognize or acknowledge the problem at hand first. I look forward to utilizing some of the tips I have learned in this course. [6]... Read More
Kelvin Bell
Best for:
This course is ideal for individuals looking to enhance their communication skills in customer service, especially in managing phone-based interactions with difficult customers. By learning essential call-control techniques and proactive call management, participants will be able to handle challenging calls efficiently and professionally, ultimately improving their organization's customer service experience.
Customer service professionals play a critical role in ensuring customer satisfaction and fostering loyalty. One of the most effective methods for enhancing customer interactions is through empathy, which creates positive and memorable experiences, leaving customers feeling heard, understood, and supported. This course will guide you in discovering the importance of empathy in customer service, providing strategies for building connections and rapport with customers, even in challenging situations.
Instructor Myra Golden highlights three keys to empathy in customer service and demonstrates how to properly utilize empathy to put customers at ease while also reducing the need for callbacks. Additionally, for those who may find it difficult to genuinely convey empathy, Myra offers a valuable formula to help you convey empathy when it may not come naturally. Mastering empathy in your customer service interactions will not only improve customer satisfaction and maintain brand loyalty but also contribute to the overall success of your organization.
User review:
Thank you for putting together this helpful content. However, I found easy to deliver a positive outcome to the customer or being able to offer a commercial gesture. In my job, most of the time I have to deliver bad news, negative outcome and no commercial gesture. I found out that even if you deliver the message with empathy, customer feedback can be negative. They do mention at times that customer service representative was sweet and helpful but it is not enough to get a good experience about the brand. Customer wants some sort of financial compensation when they take the time to contact the customer service. [7]... Read More
Isabelle PUECH
Best for:
This course is ideal for customer service professionals who want to develop empathy techniques to establish rapport with customers and effectively handle challenging situations during customer interactions.
Mastering the art of customer service is essential for any professional, especially in fields where interactions with clients and customers are central to daily operations. The Customer Service: Soft Skills Fundamentals course is designed to equip learners with the knowledge, skills, and tactics necessary to navigate challenging situations and provide exceptional service in high-pressure environments. By delving into various aspects of communication, conflict resolution, and empathy, this comprehensive program empowers individuals to develop the critical soft skills needed to excel in customer-focused roles.
Throughout the course, participants will engage with practical scenarios and realistic examples that illustrate key aspects of customer service. From preparing oneself and their workspace for optimal interactions, to dealing with difficult customers and practicing self-preservation in high-stress circumstances, this well-rounded curriculum presents a unique opportunity to cultivate invaluable interpersonal abilities. As learners progress, they'll find themselves better equipped to handle a wide variety of customer interactions with confidence and professionalism, setting the stage for long-term success in any customer-oriented career.
User review:
This course build up my understanding about how to manage customers experience, the how and when to cut down pressure and stress. Always bearing in mind no matter brilliant you are , you will never stop work pressure but you can minimized that by planning ahead, set up your office desk early, using your break to rest your brain efficiently before get back behind your desk with a big smile.
Clients call with expectation to get things done so is for you to get better trainings and practices to satisfy client's needs. [8]... Read More
Hermann Youkoubou
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This course is ideal for those who wish to improve their communication techniques, handle difficult customers, develop empathy, and acquire crucial soft skills in customer service, ultimately making a lasting positive impression on clients and customers.
Mastering customer service is vital to the success of any business, as it helps create lifelong loyalty and generate referrals. This comprehensive course teaches practical methods for providing exceptional customer care with easy-to-follow step-by-step instructions. You will learn how to delight every customer using innovative and cost-effective techniques, ensuring that they return to you time and time again. By focusing on creative and empathetic approaches to customer interaction, businesses can create a loyal fanbase who will recommend their services to others, thus multiplying the company's revenues.
Developed by an international speaker and published author with over 20 years of experience in coaching management, this course offers engaging and entertaining instruction for both individuals and employees alike. Among the topics covered are thirty unique ways to create customer care delights, motivating employees to provide exceptional service, highlighting missed opportunities and turning every customer into a lifelong fan. With a practical approach that avoids technical jargon, this course is designed to ensure that participants are able to provide outstanding customer service, benefiting from repeat sales, upselling and referrals, and nurturing a customer base that will not switch to competitors.
User review:
I had some of my contact center staff, and leadership, that weren't quite as experienced as other staff members complete this course. I think Chris has a nice presentation style and it seems to resonate with people. I have been following up with people each week and covering a topic or two with them and they still have his items fresh in their mind even though it has been over a month since taking the course. We are seeing positive trends in customer service since completing the course. [9]... Read More
Doug Montrose
Best for:
This course is ideal for those who want to create lifelong customer loyalty and generate referrals by delighting every customer with innovative and cost-effective techniques.
Today's tech industry offers numerous well-paying job opportunities that do not require a traditional college degree, and one of the most in-demand areas is in customer service and IT support. These fields serve as excellent starting points for those looking to begin an IT career, with job options ranging from onsite or remote help desk work to customer care or client support. The Customer Service Fundamentals course can be of immense help in achieving your career goals in this area, providing you with the necessary knowledge and skills needed to thrive as a Customer Service Specialist.
Throughout the course, students are taught vital aspects of customer service, including clear and concise communication, empathetic behaviors such as patience and curiosity, problem-solving techniques, and adherence to processes that ensure proper workflow and Service Level Agreements are met. The course is divided into four modules and incorporates interactive training, including labs that reinforce the learning components. As you progress, you will be assessed and awarded badges to mark your achievements. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming your badge, giving you the ability to showcase your new skills to potential employers and expand your professional network.
User review:
This was an amazing course, which helped me really apply the things that I'm doing in my current job. I loved the engagement in the course and how I was able to practice the material by doing hands on assignments and peer reviewing my classmates submissions. I loved the interaction and content that was provided, as everything was very informative, and a lot of resources were provided to guide us in successfully completing the assignments and the lessons. I'm actually going to miss taking this course because it gave me something to look forward to and that was a blessing. I highly recommend this course and am so glad I had the opportunity to take it during COVID-19. [10]... Read More
R P
Best for:
This course is the best for individuals looking to improve their communication skills, problem-solving abilities, and overall customer service techniques to excel in IT support and customer care roles.
7 days free trial Subscription: $33.25/m annually, $59/m monthly
How to choose best Customer service online course
In today's highly competitive business world, choosing the best customer service course is crucial for success. With a plethora of courses available, it's essential to know what aspects to consider when selecting the most suitable program. Here is a learner's guide to help make an informed decision:
Identify your learning objectives: Understand the areas you want to improve, such as communication techniques, handling abusive customers, problem-solving, phone-based skills, and email communication.
Look for courses with a focus on real-world applications: Practical examples and hands-on learning experiences can assist in building your skills to deal with real customer situations effectively.
Ensure the course covers essential topics: Courses should address key aspects of customer service, such as empathy, soft skills, and strategies that create positive customer experiences.
Seek expert- and peer-reviewed courses: Check for testimonials, ratings, and recommendations from professionals who have taken the course to ensure its quality and effectiveness.
As you explore available courses, keep these factors in mind to make the most informed choice that aligns with your learning goals and helps you excel in customer service.
Conclusion
Taking the initiative to enhance your customer service skills is a commendable decision, and by exploring the various courses available, you will be investing in your professional development and future success. Sign up for a course that best aligns with your specific needs and goals, and watch as your newfound knowledge and techniques create a positive impact in your customer interactions. As you continue to sharpen your skills in communication, empathy, problem-solving, and the fundamentals of exceptional customer service, you will undoubtedly set yourself apart as an invaluable asset to any organization or team.
Remember, a truly outstanding customer service experience leaves a lasting impression that can transform casual customers into loyal, raving fans. By dedicating yourself to continual learning and mastery of customer service skills, you will be contributing to not only your personal career growth, but also to the overall growth and success of your company. Now's the time to take that step forward and make a remarkable difference in the lives of your customers and teammates alike. Unleash your potential and become the customer service superstar you were meant to be!
How much does a customer service course cost?
The cost of a customer service course varies depending on the platform and the course itself. For example, LinkedIn Learning offers a 1-month free trial, while Udemy and Coursera offer courses that range from $16.99 to $55.9. Subscription-based platforms like LinkedIn Learning and Coursera might have monthly or annual fees, usually ranging from $19.99 to $59 per month.
How long do customer service courses take?
The duration of customer service courses can vary widely based on the content and learning objectives. Course lengths can range from 21 minutes to 23 hours, with many courses lasting between 30 minutes to 2 hours. It is important to choose a course that fits your schedule and learning preferences.
What skills can be gained from taking online customer service courses?
Online customer service courses cover a variety of skills such as problem-solving, troubleshooting, communication, empathy, email writing, phone-based customer service, de-escalating conversations, and handling abusive customers. The courses aim to improve your overall customer service abilities and help you deliver exceptional service to your clients.
